FAQ's
| Delivery | Parts | Returns | Payment | Other |
1. Question:
Hello, I’m planning to purchase a part but am going on holiday tomorrow. No one will be in to sign for the parcel and my neighbour doesn’t like acting as a sorting office. Can you send it when I arrive back in 2 weeks?
Answer:
Yes. Just drop us an email with your order number, and we will send it when you’re back.
2. Question:
I want to buy several parts from different cars you’re breaking; 2 gearboxes/ driveshaft/ interior etc; is it possible to combine the postage?
Answer:
Hello! Yes, we could put everything on a pallet, so saving postage charges & our time packaging them up individually.
3. Question:
My mate can arrange collection of my parts a lot cheaper than you’re quoting for delivery. Can you reduce your postage charges or let me arrange collection?
Answer:
Our postage prices include insurance/ packaging and the labour taken to extensively package the parts, so they arrive on the customer’s doorstep in the used condition they were sent. If you want to arrange your own collections, that’s fine. However, there will be no refunds if the part and packaging are damaged en route. For your own collections, the part will be handed over in its raw state with your name and address attached.
4. Question:
I’ve bought quite a few parts/ spent a fortune and expect them to be sent for free or AT LEAST a discount on postage. Do you offer this?
Answer:
Yes, customers with large orders always get a reduction in postage charges as the parts can be combined into one package. We are always looking to reduce postage charges, BUT you have to understand that a quality courier, and the packaging used to protect the parts during transportation, is never cheap.
5. Question:
I expect my part delivered to me right on my doorstep within 24hrs, without delay. Do you do a MONEYBACK guarantee on this?
Answer:
We always try to ship our parts within 2-3 days, but delays do happen with couriers/ postal services which are unavoidable, so no, we can’t guarantee your money back if it’s not delivered within 24hrs.
6. Question:
I won’t be in to sign for the part. Could you leave it in a chosen location; e.g. under hedge/ mate’s camper van/ dogs basket/ kennel/ over the fence/ under my car/ down the side alley/ at the porch rear of flat/ house?
Answer:
No. The courier has been instructed always to deliver to the person who paid for the part, and obtain a signature for proof of delivery. If you’re not in, the part will be taken back to the depot and you can arrange another delivery, or collect yourself.
7. Question:
Can you arrange shipping to a different address to that on my invoice as my mechanic is working on the car 25 miles away and it’ll save me dropping them off?
Answer:
No we ONLY deliver to the payment address, especially if paid via credit/ debit card in accordance with VISA/ MASTERCARD terms and conditions of use.
8. Question:
Hello, do you supply tracking details when the item is collected by the courier?
Answer:
Yes, we do.
9. Question:
Hello, I’m emailing from Russia. If I paid for my item today, when would I receive it?
Answer:
Hello, we aim to dispatch all parts within 48hrs, and the majority within 24hrs, so if you’re based in Russia, it would take 3-5 working days, sometimes even sooner.
10. Question:
Hello, I've been waiting 7 days when I was advised a 3 day delivery. Can you advise where my part is?
Answer:
Hello, if you don’t get your part in the advised time, please contact the courier with tracking number as it may well be waiting for you at the depot. If there is no reply, then contact us and we will chase the order up asap.
11. Question:
Hello, I’ve noticed my country isn’t on the list of places you deliver to.
Answer:
We will check with our courier and let you know if it’s possible to deliver the part to you.
12. Question:
Hello, I’m located in a remote area and think you might have problems delivering here; can you assure me the goods will arrive?
Answer:
Hello, we will go out of our way to try and get your parts to you, no matter where you are located in the world. We use DHL for our international orders, one of the largest courier companies in the world, and we have total confidence in them. One of the reasons we started this business was to sell parts worldwide, giving customers a true representation of the part, so they buy and receive what they expect.
13. Question:
Hello, I’ve waited all day for the courier and, after checking on their website, found that it’s due for delivery today although nothing has arrived. It has been a waste of my entire day. I want my money back now, right now!
Answer:
Perhaps the courier probably couldn’t find your address or got caught in traffic or might have had a collision etc... hence the no show . You can contact the local depot and they’ll advise or we’ll make the call for you. We can’t give refunds until the parts are back with us. If you’re not in and the courier attempted to deliver, they will try a further 2 times, and if still no answer, the part will be at their depot, awaiting your collection.
14. Question:
I want to buy a door, bonnet and bumper. Can you post these on a pallet as it’s cheaper; I’ve had a few cases with other suppliers where they’ve been sent and smashed around by the courier.
Answer:
Hello, yes we send most of our body panels on a pallet to minimize the risk of the courier smashing them. Also it'll work out cheaper than posting them individually.
15. Question:
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16. Question:
Don't know my postcode; will my goods still arrive?
Answer:
We need your full address to send out parts. If you don’t supply your postcode, the goods may take longer, as some couriers we use, like DHL, use postcodes to plan their delivery route.
17. Question:
We want to purchase an ecu and wiring loom, and need it within 2/3 working days. Fedex do a premium air time definite service. Would you ship with them?
Answer:
Hello, yes we can arrange to ship parts with them.
18. Question:
Do you ship to Turkey?
Answer:
Yes, check in our international shipping section for a list of other countries to which we ship parts.
19. Question:
Am I responsible for the return postage costs if the item is damaged/ part lost by courier?
Answer:
No, as long as you submit the necessary information to assist with the insurance claim. As soon as it’s settled, we will arrange the collection and refund you in full, so you won’t suffer any financial loss for parts lost / stolen / damaged during transit.
20. Question:
I’m located in Malta ; are my parts covered against loss/ theft/ damage if they get damaged by the courier?
Answer:
Yes, our parts are insured for worldwide delivery, no matter where you are in the world, if you purchase a part, you can be sure it'll be sent the same way we would send it in mainland UK; we ONLY use the best courier companies, so you can be sure your parts are in very safe hands.
1. Question:
I logged on the website through my friends account, the prices for parts he/ she sees is cheaper than mine, with FREE postage, why is this?
Answer: Hello, its part of our customer service to regular customers, we have the option to fully adapt this website, to each and every individual customer, which is one of the reasons its taken a while to build. You may just see several parts forsale but someone else may see 000's.
2. Question:
Hello, I’m looking to purchase a part, but can’t seem to find it on your website; would you have it, or be able to source it for me? It’s an subframe which I require, so I need one to be the same shape.
Answer:
Hello, we have large stocks of parts which we haven’t listed on the site yet, and we will check them. If not, we can source a particular subframe for you; a deposit will be required if it’s not what we usually buy; then as soon as it’s in stock, we will let you know.
3. Question:
Hello, I’ve noticed you have several of the same type of engine for sale but at different prices; why is this? My local parts’ suppliers sell them all at the same price.
Answer:
All of our parts, even though of the same item, are priced according to the mileage they’ve travelled. The values vary according to mileage. Therefore, when a customer wants to purchase a low mileage item, they can be sure they'll be buying exactly that.
4. Question:
Hello, Do you have any service history or details of the car the engine has come out of?
Answer:
Hello, around 80% of our cars come with service history details as there direct from insurance company with 1-2 owners, we include any information like this on the webpage, so you can see that the cars been serviced well so in return a very good engine or mechanical part. Also our engine's are independantly compression and cylinder leak tested.
5. Question:
Hello, I’m located 0000's of miles away in Portugal do you include the service history details if available for a engine? as when repaired want to sell my car giving the new owner this information.
Answer:
Hello; yes if the service history comes with the car we will send details of it with the engine if thats the part your buying.
6. Question:
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7. Question:
I was expecting to see alot of parts from 000's of cars on your website instead there is only a few, but you claim to have 0000's of parts in stock, why is this?
Answer:
Hello, we only list parts on our website which are ready to be dispatched within 24/ 48hours of receiving payment, so they have already been removed and stored in our extensive racking. The website has just gone live and over the coming months we will gradually advertise alot more parts which are all shelved ready to dispatch within 24/48hours.
8. Question:
Hello, I’m disabled (wheel chair) & would like to purchase one of your spare tyres. I notice you only send them out without air; it would make my life easier if you could pump it up to my required car pressure before postage. Is this possible?
Answer:
Hello, we are always prepared to go to extra lengths to provide a part to people with disabilities; it’s one of the reasons we have the live chat feature, so customers with hearing/ speech disabilities can have an online live conversation. It shouldn’t be a problem sending the tyre, pumped up to your vehicle’s required pressure.
9. Question:
Hello, do you grind off any numbers on the engine/gearbox as I would like to change them on my registration document?
Answer:
Hello, no we don’t. All numbers are pictured/ marked for our own records as well as for the benefit of customers.
10. Question:
Hello, I want to purchase a driveshaft but I’ve cross threaded several of my bolts and the large nut. Do you sell them?
Answer:
Yes, we can sell you the nuts/ bolts taken off to remove the parts you’ve bought.
11. Question:
Do your body panels have any dents or scratches, as when I purchased a wing from a local scrap yard, they said it’s to be expected on used parts and didn’t give my money back?
Answer:
No they don’t. But if they did, we would highlight them in the pictures; some people think a few dents/ marks are acceptable while some don’t, so you can make the decision. And even if you did purchase and change your mind, you’re welcome to return it for a refund.
12. Question:
Hello, I’ve been looking at the prices of some of your panels and they appear on the high side compared to new body panels, I’ve been told that insurance approved panels are just as good as originals, and are 1/2 the price of your panels new! SO would you sell the door I’m interested in cheaper?
Answer:
Hello, insurance approved panels are made for insurance companies, as they don’t want to pay for original parts. They’re cheap for a reason and that’s because they’re of a poorer quality in terms of pattern/ grade of metal and corrosion protection. From our experience of repairing heavy smashed cars, original is always best. We have on several occasions jigged a vehicle and tried to use pattern parts, only to find that they don’t fit right, even though the car chassis is straight, so the answer is NO! And original painted factory panels don’t show signs of paintwork, so if you’re alignment is perfect no one will ever know the vehicle has sustained accident damage, which is a major factor in resale values.
13. Question:
Hello, I’m an OAP with slight disability in my hand, so can’t do fiddly jobs/ work; I’m interested in one of your pristine condition doors, as someone smashed mine in the supermarket car park and drove off. I only need the BARE door but can't change the window mechanism/ handle etc... it’s the same model as yours. Is there any chance you could send me out the full door minus the door card and I’ll send back my slightly dented door so you could salvage the mechanism/ door handle and catch and dispose of the damaged bare door?
Answer:
Yes, so long as your door mechanicals work just as well as ours. We will charge you for the complete door and when yours is returned a refund will be given for your replacement parts.
14. Question:
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15. Question:
Do you take p.x's for your parts as someone scratched my original panels and I want to buy a few of your panels in pristine condition?
Answer:
Yes we are always on the lookout for original panels to repair our own cars. Send us an email and we'll be happy to negotiate a price.
16. Question:
I think your prices are very high compared to my local scrap yard; can you sell the parts cheaper?
Answer:
No; we only source our parts from cars of the best condition.
17. Question:
Even though you’ve taken several pictures of the part I want to buy, can you send me further pictures?
Answer:
Yes were always happy to send extra pictures to give customers a true representation of the part before they part with money. We are aware that everyone has a different opinion as to what is acceptable for a used part, hence the extensive picture and video clips on the site.
18. Question:
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19. Question:
I’m based overseas and want to fly over to view a few of your parts. We plan to buy a lot and wish to discuss possible long-term supply of parts, especially your engines. Could you collect me from the local airport?
Answer:
Yes, we welcome customers to view our parts and are ready to collect customers from local airport.
20. Question:
I’ve been keeping an eye or two on some parts on your website, hoping that they might come down in price. Is there any chance of this?
Answer:
Not really as if we don’t sell the part over the site we'll most likely use it to repair one of our own cars. We only sell parts we would use to repair our own cars. But from past experience our parts always sell, so it’s not a matter of IF but WHEN.
21. Question:
I’m located overseas and wish to purchase several parts over a 6 week period, but wouldn’t like them all shipped out until the last purchase. Could you store them for us over this period?
Answer:
Hello, yes we have extensive warehousing and container storage, so you can be sure that all parts will always be safe and secure until they’re shipped.
22. Question:
Do you own all your goods and have them in stock?
Answer:
Hello, yes we only sell parts which we own and which are in our possession ready to be shipped out once payment has been received. We definitely don’t sell parts we don’t own or are not in our possession, which is why we have the parts/ cars due in section to make customers aware of what we are planning to purchase or have due in for arrival.
23.Question:
Hello, you don’t seem to list the nuts & bolts on your website; I also need a few jubilee clips. Do you scrap them? If so, can you send me a few out for free?
Answer:
Hello, we will be listing them in the near future; we can’t send them out for free as everything we have is bought, so even they have a price. Email your request and we can sell you ones you require.
24. Question:
Hello, Do you sell the complete mechanicals from a car e.g. engine/ gearbox/ wiring in one piece then axle on back? I want to buy everything and you can ship to me?
Answer:
Hello, yes we can; it’s how we sell about 80% of our parts overseas. We already remove the engine complete with wiring/ suspension/ gearbox still attached. We usually remove all the parts from one car instead of matching the parts from several other cars we've broken. If you let us know your exact requirements i.e. max mileage/ codes etc... we can source a vehicle to remove the parts from.
25. Question:
Answer:
26. Question:
I want to buy some alloys but don’t have the time to get them balanced or filled with air; is this something you can do before postage?
Answer:
Hello, we check every alloy sold on a balancing machine just to make sure there are no buckles, even though they’ve come off lightly smashed cars, because we never take risks with safety. As for filling them up to pressure, that’s fine. Just drop us an email with the details.
27.Question:
Hello, are your parts stored inside, under dry conditions? I purchased an interior for one of my cars last year and the scrap yard we bought them from sent them near enough drenched. The condition was fine as they described, but it took us nearly one week to dry them out. When I asked them, they told us they only remove parts once a customer has purchased even though the car had smashed windows; they claimed it was standard practice.
Answer:
Hello, its not standard practice for us! Some larger scrap yards simply can’t rack all the parts as they process 00,000's of cars every year. We’re not that large and everything is removed and stored on our indoor custom built racking; we store the best parts in the best way. We can’t afford to have body panels scratched or interiors damaged as we pay a lot of money for our cars. You can be sure that our interiors are dry and in the same condition as in the pictures.
28. Question:
My vision is slightly impaired, so I can’t make out all the pictures. Can you describe in writing the condition of the seats and if there is any extensive wear or tear to them?
Answer:
Hello, yes we are always ready to provide extra info should a customer require, as there is nothing worse than buying used parts in the condition you don’t want. Most of our parts have written descriptions, but if you require a more detailed description, drop us an email.
29. Question:
I’ve bought a bonnet and noticed a few little marks which you didn’t pick up on or note, I'm not happy about this, as I expected a bonnet in brand new condition, so I want my money back.
Answer:
Hello, every used part will have signs of being used. If you want brand new paintwork, we suggest you go and buy brand new parts and get them sprayed; you’re covered buy the distance selling regulation, so send it back for a refund. Please make sure it’s well packaged and insured as it’s your responsibility to make sure it arrives in the same condition we sold it.
30. Question:
Do you offer warranty on the parts you sell, that they actually work?
Answer:
Hello, we offer a 30 day warranty and most come with 6 months minimum and all of our parts are taken off cars which are in fully running order, hence the use of video clips showing many parts being used before removal; we feel that this is the best test. The cars we remove parts off are specifically low mileage; we choose to buy these as there will be less use on the components so everything will be working as it should be.
31. Question:
Why are your engines selling for more than the ones at my local scrap yard; I've been told they run fine just like yours?
Answer:
Because our engines are sourced from low mileage vehicles, and a low mileage vehicle will have fewer signs of wear and tear than a high mileage car, they’re worth more, which is why our parts cost more. We pay more for the cars, and all our engines can be backed up by proof of the mileage (as per the details on our website) so you can sure your buying parts you expect, not what others want you to expect.
32. Question:
I’m looking for some wheels off one of your cars; why aren’t they listed?
Answer:
They might have sold or we just haven’t got around to listing them; send an email to confirm. We only list parts we have ready for dispatch and in stock; we NEVER advertise parts which are either sold or not ours.
33. Question:
I want to buy 1 alloy out of a set you’re selling.
Answer:
We don’t usually break our sets up, but we may have one that’s not listed, so email for further details.
34. Question:
My car needs an engine/ gearbox how do I find the code?
Answer:
Look in the boot of the vehicle and there should be a sticker with them written; alternatively call your manufacturer main dealer and they'll advise on your type of engine or gearbox fitted.
35. Question:
Can get me your parts a lot cheaper? Do you price match?
Answer:
No I suggest if you can find parts of the same quality cheaper go and buy them.
36. Question:
Will I have to remove parts off the car when I come to collect?
Answer:
No we have a warehouse just to store all of our parts, so when you come they will be shelved ready and waiting to be collected. No risks of storage marks or damage, as we have invested £'0000s in quality racking.
37. Question:
I don’t want to pay the high postage costs, can I collect?
Answer:
Yes, we prefer collections, as it saves us packaging the parts up; make sure you call before travelling, to check if the part is still available.
38. Question:
Do you have any sales? I’m hoping to buy a part but don’t want to pay the price when could have got it cheaper a week later?
Answer:
Hello, no our prices will be the same until the part is sold. So it’s advisable to buy the part asap, before someone else does.
39. Question:
I want to buy a set of your pristine condition alloys. Would you be interested in taking mine in p.x.? The tyres have plenty of tread although they are kerbed, but not buckled.
Answer:
Hello, yes we might be interested; send us an email with pictures and how much you want for them.
40. Question:
I’ve just blown the engine in my car, haven’t got the money to buy a new one, and was thinking of breaking it and selling bits. However, I don’t have much garage space; would you be interested in buying it? The bodywork/ interior is in unmarked condition
Answer:
Hello, yes we might be interested in stripping it for the body panels; please email us pictures and what your asking price is.
41. Question:
I’ve just stripped my car as it has had a minor smash. Would you be interested in buying the engine? It’s very low mileage with main dealer service history; just had a cambelt change last week. It’s already removed complete with gearbox, so saves you the hassle of removing it.
Answer:
Hello, unfortunately we wouldn’t be interested if it’s removed, as we’ve not heard it running ourselves. We would be selling it on, so if it turned out to be damaged, it would be our reputation on the line. Our customers want to see their engine running in the car before it’s removed. We also don’t mind stripping them out ourselves; we’re not work shy!
42. Question:
Do you wash the engine or any of the parts before sending them out? I purchased a driveshaft from scrap yard and when I received it, it was soaking in oil, which made a mess of my car.
Answer:
Hello, we very rarely steam wash our mechanical parts, as they’re already in very good condition, and we definitely don’t try to make them look newer or better than they are; we don’t need to as all the cars we dismantle are very low mileage so you rarely get oil leaks etc...
43. Question:
DO you carry out any other tests on your engine's other than just running them?
Answer:
Hello, Yes we get them independantly cylinder leak down & compression tested to see how much pressure the pistons are creating and how well the cylinder is sealing.
44. Question:
Hello, are you certain that body panels your selling which match mine?
Answer:
Hello, yes if the car has orginal factory paintwork they will but you have to take into consideration wear and tear to the paintwork, but 99% of the time they will match, and if your not happy simply return the part in accordance with our refund policy.
45. Question:
I see you have a car due in, before the parts get advertised on the website could i put a deposit on the parts which i require? As the last time I missed out.
Answer:
Hello, this might be possible, please email for details.
46. Question:
Im interested in some leather seats but notice several dents in the leather, are these rips/ cuts how can these be removed?
Answer:
Hello, these dents are caused by objects left on the seats, there not ripped or torn leather, when the leather is sat on they will even out and disappear. SImilar to if you lent on your leather sofa it will cause a indent into the leather and when sat on this indent will even out.
47. Question:
Do you include the bulbs in headlight, mine are smashed?
Answer:
No we dont, but if you require them email before buying so we can quote a price.
48. Question:
Im planning to buy a headlight but the plug is smashed off my wiring loom, so cant connect a replacement light, could sell me a section of the wiring with the plug?
Answer:
Hello, we dont usually chop our wiring looms, but im sure we can help you as we do have several looms which we might be able to supply this from, please email.
49. Question:
I notice you have diagrams on your website showing sections of the door parts in bits, could you send me one of these so i can workout how to change the handle im planning to purchase?
Answer:
Hello, yes its one o the reason's why we've added these to the site to provide customers with a better idea of the part there planning to purchase, just email us after you've purchased the part and we'll be appy to send them.
50. Question:
Do you sell any aftermarket parts, like forge boost pipes for audi S3? as ive noticed you seem to dismantle alot of them.
Answer: Hello, no we tend to avoid buy cars which have any sort of modifications as these are usually driven beyond the manufacurer purpose; e.g. tracked/ raced so parts will have extensive wear than usual.
51. Question:
I seen a engine can i collect it today? just need the head/ block & sump, will take 1hour to arrive at your warehouse.
Answer: Hello, no all of our engine's are removed complete with ancillaries attached, collection isn't a problem but we require 24hours notice to strip it of the parts you dont require, a deposit will also have to be paid.
52. Question: Hello, I want to buy an engine complete with all the ancillaries; do you remove them complete?
Answer: Yes we remove all our engines complete with wiring loom/ gearbox attached- ideal if you’re doing a conversion or don’t want to rebuild your engine again.
53. Question: I logged on the website through my friends account and he can see more parts selling when access through my account, why is this? I want to buy some of them parts.
Answer: Hello, its part of our focused customer service, we've found its extremely helpful for customers whom repair heavy smashed cars, and as they go along discover other parts they may be required, then they can simply logon and purchase more parts from the same vehicle, they purchased the engine block from and avoids missing out on parts someone else may purchase. The website is fully flexible towards the needs of the customer which is why its taken time to build.
1. Question:
I’ve changed my mind and don’t like the part/s I’ve bought. Can I return it?
Answer:
Yes you can, but there is a RESTOCKING fee of 25% , you’re liable for return postage costs and you are also responsible for its safe transportation back to us in the condition it was sent out (unopened in its original packaging). Please make sure you insure the item as it will have to be in exactly the same condition as sent. You are covered by the distance selling regulation, so we welcome any customer returns.
2. Question:
Does the distance selling regulation on your website, cover countries outside of the E.U?
Answer:
Yes, no matter where you’re located in the world, our terms and conditions will be applied to every part purchased. We set this website up due to demand from overseas customers, and that is why we sell the parts we do the way we do. We totally understand the risks and fears from buying from a company located 00,000's of miles away. If the part gets damaged whilst in transit, you will be entitled to a full refund, and if the part doesn’t work, you will be entitled to a full refund. Please read our terms and conditions along with faqs before purchasing everything, so your fully aware with the way we sell parts.
3. Question:
Hello, I’m a lady driver and a bit dubious about used parts as I’ve been ripped off before. I’m not sure what parts are required but have a list given to me by the local mechanic who thinks there might be at fault. Could I return the parts which I don’t use?
Answer:
Hello, we suggest you get the problem on your vehicle diagnosed by a vat registered garage or even better a main dealer that can pinpoint the fault and not guess at your expense. We do accept returns, subject to a restocking fee, if they’re not used, and only like to sell customers parts they actually need, not what they think they might need. Thanks
4. Question:
The item got damaged by the courier and I don’t want to send any pictures or a written statement confirming this, but want my money back now.
Answer:
Unfortunately, we can’t just take your word on it, pictures have to be submitted of the damaged part and packaging so we can submit an insurance claim to the courier company. They will investigate damages and any false claims are dealt with accordingly (i.e. fraud - a criminal offence), so without evidence, your claim will be rejected and no refund.
5. Question:
I’ve got a fault with my car, but can’t figure it out. Could I purchase several parts from you and then return the ones not required after trying them on my car?
Answer:
NO, we ONLY accept returns if they’re sent back in unused condition. As you've probably noticed, the website has a high content of video clips & images to show the condition of each part and their excellent working condition. We also take pictures of parts packaged and marked, so if these marks are removed, they will not be accepted for a full refund.
6. Question:
Hello, do you offer trials wit part payment? For example, I would like to purchase a set of alloys, but am not sure what they'll look like on my car. Would you send them on 1/2 payment, then if I decide to buy, I'll send the remainder of payment or send them back
Answer:
NO, we don’t send any item until FULL payment has cleared into our bank account. If a product is used and sent back, it is not acceptable. We take extensive pictures and video clips to give customers a very good representation of the part, so there should really be no need for refunds, but we are aware of the distance selling regulation so customers are welcome to return UNUSED parts.
7. Question:
Hello, I’ve received the part and am not happy with its condition at the price. Can you refund 40% of the sale price?
Answer:
No, we don’t usually give part refunds; you’re covered by the distance selling regulations, so if you’re not happy send the part back in accordance with our terms and conditions, so we can refund you.
8. Question:
I received a bonnet and made a mistake with the colour code, I see you have another bonnet which is the correct one; can you exchange this without charging the restocking fee of 25%?
Answer:
Hello, we usually charge a 25% restocking fee if the item is bought in error and has to be returned, but as you want to exchange it, we maybe able to waive this charge. Please contact us.
9. Question:
Can I change the interior I bought for a set of alloys without being charged the restocking fee?
Answer:
We usually charge a restocking fee for correctly supplied parts, but if you require something in replacement of the same or near value, this may be reduced; email for further details.
10. Question:
Answer:
11. Question:
Hello, I want to return a set of seatsbought as they clash wth the colour of my car, I cant be bothered with arranging the return postage, can you arrange this? Im aware that I have to pay for the retirn costs and dont mind paying them.
Answer:
Hello, yes we can arrange for them to be collected. You will have to package them up and send payment for the return delivery cost. Also we would require pictures taken when they're packaged ready for collection, for insurance reasons they get damaged en route.
12. Question:
I want to return a part which had posted. I’m passing by your warehouse, so is there any chance I can drop it off in person and get a refund there and then in cash?
Answer:
Hello, you’re welcome to drop the part off in person, but we can’t refund in cash as don’t hold any money on site for security reasons. We will refund you using the method you used to pay, so you should expect the payment transferred into your bank account within 24hours.
13. Question:
I want to return a set of seats but the courier is charging £85 with insurance when you charged only £32.50, why is this, ive even used the same company?
Answer:
We post 000's of parts a month so get a discount which is past onto customers which is why it'll cost you alot more to send it back than was initially charged.
1. Question:
I want to use my credit card or another payment method; do you accept anything other than BACS?
Answer:
Yes we take debit/ credit cards
2. Question:
I want to buy some parts but don’t have the full amount; do you take deposits to hold parts until pay day or few a couple of weeks?
Answer:
Yes we are customer focused and a small NON REFUNDABLE deposit will hold parts for a week or two.
3. Question:
Hello, I’m a bit cautious about using online payments or banking; can I send you a cheque for the part? Would you be able to hold the part until my money clears?
Answer:
Hello, yes we can hold the part, until your payment clears.
4. Question:
Hello, I’ve being looking at a part; a set of alloys and really want them, but can’t pay for them all in one go. If I paid a deposit, let’s say 20% and when I get paid in 2 weeks pay the rest, can you hold it?
Answer:
Hello, yes we are very customer focused and can hold parts for a few weeks. Please note that if you change your mind, the deposit would be non refundable, so please make sure that you really want the part and you’ll have the remainder of payment in the time stated.
5. Question:
How long does it take to get my moneyback if a particular prt gets damaged/ lost by the courier and an insurance claim has to be made, which turns out to be successful?
Answer:
Hello, it can take up to 14 days, but in most cases claims are decided within 3-5 working days from when the claim is submitted. As soon as we get the damaged part back, you will get a refund within 24hrs. So if the claim is settled on a Monday, we will arrange for the damaged part to be collected on Tuesday, it will arrive bck on Wednesday, you will get a FULL refund on Thursday/ Friday.
6. Question:
Hello, I want to buy a part; can you send me the part out, then as soon as I’ve received it, I will send the money?
Answer:
Hello, we don’t send out parts until full payment has been received into our bank account. So no.
7. Question:
Hello, I work for a charity and the vehicle we use to deliver food to people has developed a fault. Can you give us the part for free as we don’t have much spare money?
Answer:
Hello, we have to pay money for our parts, and always pay over the odds to get the best cars for parts, so no, we can’t give anything for free. However I’m sure we might be able to offer a slight discount be it on postage or the part; send us your registered charity number.
8. Question:
I’ve accidentally paid double the amount of money for the part I wanted to purchase; can you send me 1/2 back?
Answer:
Hello, yes. Send us your reference number; we will refund you the overpayment asap after checking with bank.
9. Question:
We’re based in Australia. How do we send payment for the parts?
Answer:
You will have to use our IBAN number to send payment to, it’s on the invoice.
10. Question:
What currency do you take?
Answer:
All payments can be made in UK Pounds; we don’t accept any other currency. Please make sure you send the correct amount and do necessary currency conversion, as we won’t send out the part unless the full payment has been received.
11. Question:
How quickly will my payment to reach you, im spending over £250?
Answer:
With BACS it is within a few hours, usually on the same working day if you pay before bank closing times, e.g. 5pm (or if sending directly over your bank’s website) it’s usually a few hours.
12. Question:
Hello, I’ve just been notified by customs that my part is held there until payment for import charges is paid; wasn’t aware of this!
Answer:
Hello, it clearly states in our terms and condition that buyers are responsible for import taxes. We provide invoices with sale price so you can pay the exact taxes should they be charges by your country.
13. Question:
I’ve noticed several of your parts on other websites at higher prices?
Answer:
We advertise on other websites and this costs money in terms of listing fees and on some final sale price fees. Therefore we factor all of these into the higher sale price. The cheapest site for our parts is on our website, where we don’t have to pay those fees; it’s why we built this website - the £0000's of fees we were paying through other websites every month made it worthwhile investing in our own site and establishing a business for the long term.
14. Question:
What’s your last, best, special or friend’s price for the parts you’re selling?
Answer:
We only have one price and that’s the advertised price.
15. Question:
Can I pay for a part now and collect it next week when I’m back from holiday?
Answer:
Yes, you either pay in full or leave a small NON REFUNDABLE deposit.
16. Question:
Bonnet bought got smashed in 1/2 by the courier. Would I get all my money refunded including postage charges?
Answer:
Hello, yes. We don’t see why you have to suffer any financial loss if the part was damaged by the courier. You will get a full refund if you follow our guideline for claiming on damaged parts; please see terms and conditions.
17. Question:
Would I be liable to pay for the item to be returned if it gets damaged by the courier and the claim is successful?
Answer:
No, we will organize for the part to be collected once the claim has been successful; you will get a full refund including postage charges.
18. Question:
How long does it take for my money to be in my bank once part is returned?
Answer:
We will refund payment within 48 hrs of the part returned.
19. Question:
How do I buy 3 injectors from the audi?
Answer:
You add one to the shopping cart, and then you will be given the option to add more to the order.
20. Question:
Do you offer account facilities, or offer any sort of credit facilities?
Answer:
Hello, its something we may do in the future as our business grows, but for the time being it's no.
21. Question:
Can I ring and make payment over the phone with my debit/ credit card for parts?
Answer:
Yes you can
22. Question: Why cant I buy parts over your website after account has been created?
Answer: Hello, you wont be able to purchase any parts over the site until we've verified and approved your account this is to keep the site secure and most importantly to keep www.bluechipspares.co.uk a secure shopping experience.
23. Question:
Hello, I have another address where my card is registered to the registered details on your website, will you still send the parts out to the website registered address?
Answer: Hello, NO. We do extensive security checks when customers pay with credit/ debit cards to keep the website a secure shopping platform, and only send to the card holders address as in the terms & conditions of our payment processor, this is why you cant buy anything until your account is verified.
1. Question:
Hello, can I link your website?
Answer:
Please link to our main URL though and not to any individual files. Since this site uses frames in its design, please use the following URL for all incoming links:
www.bluechipspares.co.uk
2. Question:
I’ve found a mistake/ broken link/ picture in wrong section on your website!
Answer:
Human error! Hopefully there aren't too many of these, but should you come across something, please let us know.
3. Question:
I have a question which is not answered in this section.
Answer:
send us an email. If it’s appropriate and will assist other potential buyers, we'll add it to the site.
4. Question:
Hello, I would like to use some of your pictures to sell my own parts over other websites; would you mind if I borrowed a few?
Answer:
NO, that is against copyright laws. Anyone found using any content from this site, will be pursued with the full weight of the LAW, as breaching copyright is an offence. How would you explain to your customers that they’ve received something different from the pictures?
5. Question:
Why has my i.p address been blocked, now I cant logon your website from my computer?
Answer: Hello, we may of got information from our payment providers of high risk activity from your i.p address or your trying to hide your i.p address, please email if you think this in incorrect, we take internet security seriously which is why we reserve the right to block any i.p addresses.
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6. Question:
Im pretty impressed by your website BUT I do have a few improvements which would make it more user friendly, are you interested in my feedback?
Answer: Well thankyou, its taken a while getting the site to where it is and we were even planning to add further features but due to customer demand decided this was sufficient for the start. We have already started work on the next site which will give customer a better understanding of the used car part they intend to purchase, you've probably notice the exploded part pictures we've added well we dont want to give to much away...... BUT please do send any feedback, we'll be happy to take it on board.
7. Question:
Ive tried to call several times and no answer, why dont you answer the phone, cant you be bothered to deal with a potential customer, ive sent emails and got replies to them almost instantly, im not a email type of person i like to speak to a actual person before making a purchase?
Answer: Hello, were sorry your call wasn't answered most likely because were busy picturing cars to advertise the parts or uploading them onto our website, we take inexcess of 2000 per a car to give customers a very good representation of the used part. Email your phone number and we'll be happy to call you back.
8. Question: How come you dont offer longer warranties for your parts or offer extended warranty like other car part sellers.
Answer: Hello, we don’t use warranties to sell our parts or have never needed to. The quality of the part is what sells it. All of our parts are sourced off cars very lightly damaged, they all run and drive, majority come with proof of mileage (previous MoT's / service history). So there is no reason for example, a low mileage engine serviced in accordance with manufacturer recommended intervals should suffer any problems in the future. Every business has there own different ways to sell parts this is our way; focusing on the actual part.
9. Question:
Hello, I dont like calling 0845 or mobile numbers as my network provider charges a premum rate for them numbers, do you have any other landline numbers? I need more information about several parts im planning to buy.
Answer: Hello, yes
10. Question:
Answer: